Benefit from our comprehensive online services that provide quick and easy access to all functions of the my proALPHA portal.
You want to benefit from the comprehensive services offered by my proALPHA? Don't hesitate to request your login credentials!
Please note: If you have already signed up for the B2B customer portal, you cannot use the same login credentials for the new my proALPHA portal.
Request your login credentials for the new my proALPHA portal now. Just send an e-mail to myproalpha@proalpha.com
Here you can go directly to my proALPHA.
Webinar dates "my proALPHA innovations through release" are not scheduled at the moment.
How-to-Guide
You can now also download all information about how to use the customer portal in PDF format.
Questions?
You can use the following link to get to my proALPHA.
Yes. We'll continuously improve and expand the functions in my proALPHA.
In general, you can use any common browser (Chrome, Safari, Mozilla Firefox).
Please note: my proALPHA can be accessed with computers, tablets or smartphones.
If you have forgotten your password, you can reset it anytime by means of the "Forgotten your password?" function in the login mask.
Please contact your portal admin
All customers with a valid contractual relationship with proALPHA.
Your data and the data you provide with the use of Service Now are only processed in the data center located in Germany. The service provider does not access the data stored here from locations outside the EU.
Both the service provider and proALPHA only process the data within the EU. They are only accessed by employees from proALPHA subsidiaries in third countries if this has been explicitly requested by the customer or a specific order demands it.
In general, no (end) customer data are processed in Service Now. This only happens in individual cases when you have actively attached end customer data to service requests.
Do you need help with signing into/out of my proALPHA? Have you forgotten your password? Do you want to create a ticket or download your invoice for the first time? No matter what: our comprehensive how-to-guide answers your questions and guides you through the customer portal step by step.
You prefer watching tutorials to reading the guide? You've come to the right place!
Our tutorials explain everything – be it how to log in, how to create a ticket or how to get an overview of the tickets.
Videos only available in german!
