Excellent Customer Service
Reliability and top quality: not only your products, but also your service has to live up to these standards. If customers confront you with questions or issues, you have to react professionally and take appropriate measures as quickly as possible. proALPHA Service enables you to map every detail of your customer service, be it processes in the call center or maintenance.
The Highlights of proALPHA Service
- Direct access to all relevant data, even on mobile devices
- Convenient processing of returns and claims
- Full traceability of lot and serial numbers
- Service calls can be prepared and invoiced efficiently
- Reliable completion of maintenance on schedule
- Identification of potential for improvement by means of service controlling
Reliable Completion of Service and Maintenance Calls
Service quality largely depends on how fast, efficient and transparent your processes are. proALPHA allows effective planning, controlling and invoicing of all operations in service. To-do lists help you keep tabs of future maintenance dates and contract periods.
All Relevant Data at Hand
All service employees working in proALPHA use the same database. They can retrieve information about call statuses, shipments, invoices, cost rates, cost centers and cost objects at any time. Back office and field service can access product files to check the entire life cycle of a product or plant, including previous configuration and completed services.
Frank Schlegel, CEO, H2O GmbH
Efficient Returns Processing with Full Traceability
proALPHA supports your in-house service in processing any kind of returns, including warranty and goodwill. If products are managed in lots, proALPHA ensures full traceability of the origin and use of the lot. The same applies to serialized products.
Automatic Cost Allocation in Service Controlling
If repairs are subject to charge or in cases where a warranty or goodwill applies, proALPHA automatically debits the right accounts. All relevant figures are also transferred to cost center accounting and cost object accounting. proALPHA provides the perfect basis for efficient service controlling. Potential for improvement can be easily identified using intuitive analyses.