Intelligent Decision Support

    Standardized SaaS products for service, aftersales, and customer experience  

    Empolis’ standardized SaaS products utilize artificial intelligence to unlock business-critical knowledge and make the right information available in the right place, at the right time

    Empolis Service Express® is the all-in-one platform for data-driven service and aftersales. A company’s entire service knowledge is brought together in a central knowledge hub and made available to service technicians, sales staff, technical writers, or end customers on a situational basis. 

    Empolis Content Express® is the information platform for all customer touchpoints with the product – users always receive the most useful information.

    Empolis Knowledge Express® simplifies enterprise-wide collaboration with an AI-based knowledge platform that unlocks the full potential of corporate knowledge, delivers needed answers, and connects the right experts.

    Do you have any questions?

    We will be happy to advise you - and without any obligation.

    DECIDE. RIGHT. NOW.

    Empolis enables companies and organizations to analyze, interpret and automatically process the rapidly growing amount of structured and unstructured data. Decision-makers, employees and customers reliably receive precise and relevant information, situation-appropriate and task-relevant, for faster and better decisions: DECIDE. RIGHT. NOW. 

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    Drei Hebel für Ihren Erfolg

    • Empolis Service Express®: Deliver better service faster! 

      Realize faster repairs in field service, optimize hotline and support or reduce your ticket volume through intelligent self-services. 

    • Empolis Content Express®: Offer better product information faster! 

      Provide your end users with comprehensive product information; personalized and tailored to their needs and reduce “editorial overhead” to a minimum. 

    • Empolis Knowledge Express®: Empolis Knowledge Express®: Make better decisions faster! 

      Capture and unleash the entire knowledge and all competencies within your company, accelerate enterprise-wide knowledge sharing, as well as internal collaboration. 

    Service and Aftersales

    Empolis Service Express® is the all-in-one platform for data-driven service and aftersales. A company’s entire service knowledge is brought together in a central knowledge hub and made available to service technicians, sales staff, technical writers, or end customers on a situational basis.

    Product Information/Technical Documentation

    Empolis Content Express® dramatically reduces maintenance effort for product data and editorial content, while customers benefit from a unique customer product experience and become true fans. 

    Process Industry

    Empolis Knowledge Express® simplifies company-wide collaboration. With the help of the Knowledge Graph technology, a company's entire knowledge and competence spectrum is digitalized and made accessible in a central portal for all employees across all locations.