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    AI chatbot

    Challenges in the industry

    Improve service quality through AI-based dialog for internal service employees and solve service cases easily.

    Challenges:

    • Complex product and service environments: Customers have highly individualized products and need fast, precise support.
    • Skills shortage in service: Fewer available experts lead to longer processing times.
    • Rising customer expectations: Customers expect 24/7 availability, direct answers and personalized solutions.
    • High service costs: Long ticket processing times, recurring standard inquiries and manual processing cause unnecessary costs.
    • Data silos: Knowledge is often distributed in ERP systems, knowledge databases, ticket systems and in the heads of employees.
    Solution from Proalpha

    Solution from Proalpha

    • Integration in ERP environment: The chatbot uses the company's knowledge base as a source for its answers, into which data from the Proalpha ERP as well as from other systems can be integrated.
    • AI-supported service support: Automated response to recurring queries (e.g. "How do I put the device into operation?", "What does the message E123 mean?", "Which spare part fits?").
    • Omnichannel capability: Use on website, customer portal, service app or internally for employee support.
    • Continuous learning: AI gets better with every ticket and every customer interaction
    • Seamless handover to service employees: If the chatbot gets stuck, a direct handover with full context takes place.

    Your business benefits with Proalpha

    Optimized service processes through the integration of the AI chatbot in Proalpha - faster responses, higher customer satisfaction and more efficient support processes. Routine queries are answered automatically, giving your support team more time for complex customer issues and improving service quality

    Cost savings

    Reduction of manual standard requests → Service teams can concentrate on complex cases.

    Faster response times

    Customers receive answers immediately, regardless of the time or workload.

    Higher customer satisfaction & loyalty

    24/7 availability and personalized support enhance the service experience.

    Increased efficiency

    Less ticket processing time, optimized processes and a lower error rate.

    Better use of corporate knowledge

    The chatbot makes existing knowledge (ERP data, FAQs, manuals) immediately usable.

    Scalability

    Service capacities grow without having to hire proportionally more staff.

    Employee relief

    Service staff are freed from routine tasks and can concentrate on value-adding activities.

    Empolis Logo

    "Reducing the volume of tickets relieves employees and makes them more motivated.They act competently towards the customer and can process tickets up to 30 percent faster thanks to AI-generated answers."

    Product brochure

    Info brochure

    In our Proalpha AI Platform information brochure, you will find all the functions and benefits of the module in detail.

    Download brochure
    Consulting

    Arrange a consultation appointment

    Are you planning to introduce or expand one of our solutions? We will be happy to advise you!

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    Business Application Suite

    Discover the modular All-Inclusive Business Application Suite from Proalpha.

    To the Business Suite

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    Integrate data silos

    Company-wide distributed information, link it intelligently and use it to make the decisions for target groups.

    FAQs - Frequently asked questions on the topic

    • Answer number 1
    • Answer number 2
    • Answer number 3