proALPHA ERP: Aufgabenbereich Service

Excellent Service

proALPHA for Back Office and Field Service ─ Your Benefits

Reliability and top quality: not only your products, but also your service has to live up to these standards. It is important to take appropriate measures as quickly as possible, regardless of whether you are in a phone call with a customer or on site. This requires accurate up-to-date information so that service calls, cars and operating resources can be optimally scheduled. proALPHA provides support here with powerful software and professional consulting, for example on predictive maintenance.

Web Portals

Mobile solutions allow information to be made available online for specific target groups, such as customers, suppliers, and service employees.

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Modules Empowering Your Service Team

proALPHA maps all processes of customer service, be it in the call center or maintenance. The powerful modules enable your team to offer excellent service to your customers.


Trends and Technologies Boost Efficiency

A mobile ERP system and optimized user experience increase the productivity of any employee, be it back office or field service. Thanks to proALPHA, all employees have relevant information at hand. Predictive maintenance ensures that maintenance work is completed on time. This leads to optimized maintenance intervals. Read more:

trends

proALPHA in Practice

Latest News, Events and Expert Information on Your Division

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Hands-On Experience

proALPHA provides optimum support for its users by offering comprehensive training, professional customer service, and informative customer portals. This ensures that you are always up-to-date and make full use of your ERP system.

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Partnerships

proALPHA works in various partnerships to optimally fulfill the requirements of its users and to stay one step ahead of its competitors by encouraging innovation. Its technology partners contribute to achieving this goal with their cutting-edge solutions. The cooperation with selected partners allows proALPHA to offer services that go beyond the core processes of small and mid-sized enterprises and require specialist knowledge. By working together with leading research institutes proALPHA is well-prepared for future innovations and trends.

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Information Materials

Do you want to learn more about proALPHA's industry-specific portfolio and the functionalities of its comprehensive ERP solution? Feel free to request your brochure, white paper or edition of the customer magazine by e-mail. You will receive the documents in a ZIP file.

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Spring Cleaning in the Database

Where to start ─ and how? Data quality can be improved with the right tools and a systematic approach. Learn more in this online article.

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