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Worldwide contact

China
Taicang

proALPHA IT Consulting (Taicang) Co. Ltd.

No. 319 Zhenghe Middle Road
215400 Taicang

Phone +86 512 533088-28
Fax +86 512 533088-29
info@proalpha.cn

Germany
Ahrensburg (Head office)

proALPHA Consulting GmbH

An der Strusbek 8c
22926 Ahrensburg

Phone +49 4102 803-0
Fax +49 4102 803-199
info@proalpha.com

Bad Oeynhausen

proALPHA Consulting GmbH

Oberbecksener Str. 76b
32547 Bad Oeynhausen

Phone +49 5731 30183-0
Fax +49 5731 30183-03
info@proalpha.com

Barleben

proALPHA Consulting GmbH

Steinfeldstraße 4
39179 Barleben

Phone +49 39203 966-0
Fax +49 39203 966-77
info@proalpha.com

Berlin

proALPHA Consulting GmbH

Rotherstraße 7
10245 Berlin

Phone +49 30 467825-0
Fax +49 30 467825-99
info@proalpha.com

Böblingen

proALPHA Consulting GmbH

Konrad-Zuse-Straße 12
71034 Böblingen

Phone +49 7031 41082-0
Fax +49 7031 41082-11
info@proalpha.com

Chemnitz

proALPHA Consulting GmbH

Webergasse 3
09111 Chemnitz

Phone +49 371 262516-0
Fax +49 371 262516-29
info@proalpha.com

Hannover

proALPHA Consulting GmbH

Großer Kolonnenweg 18 E
30163 Hannover

Phone +49 511 65 59 6-0
Fax +49 511 65 59 6-199
info@proalpha.com

Ismaning

proALPHA Consulting GmbH

Lise-Meitner-Straße 9
85737 Ismaning

Phone +49 89 92306841-100
Fax +49 89 92306841-109
info@proalpha.com

Kaiserslautern

proALPHA Consulting GmbH

Brüsseler Straße 5
67657 Kaiserslautern

Phone +49 631 550 975-0
Fax +49 631 550 975-399
info@proalpha.com

Solingen

proALPHA Consulting GmbH

Konrad-Adenauer-Str. 72-74
42651 Solingen

Phone +49 212 221494-100
Fax +49 212 221494-729
info@proalpha.com

Weilerbach (Head office)

proALPHA Business Solutions GmbH

Auf dem Immel 8
67685 Weilerbach

Phone +49 6374 800-0
Fax +49 6374 800-199
info@proalpha.com

Würzburg

proALPHA Consulting GmbH

Beethovenstraße 5
97080 Würzburg

Phone +49 931 404735-100
Fax +49 931 404735-109
info@proalpha.com

France
Mulhouse

proALPHA Consulting France SARL

30 rue François Spoerry
68100 Mulhouse

Phone +33 389 636 570

info@proalpha.fr

Austria
Gleisdorf

proALPHA Software Austria GmbH

Josefa-Posch-Straße 6
8200 Gleisdorf

Phone +43 5 7997-0
Fax +43 5 7997-596
office@proalpha.at

Thalheim/Wels

proALPHA Software Austria GmbH

Traunufer Arkade 1
4600 Thalheim/Wels

Phone +43 5 7997-0
Fax +43 5 7997-596
office@proalpha.at

Unterperfuss

proALPHA Software Austria GmbH

Unterperfuss 55
6178 Unterperfuss

Phone +43 5 7997-0
Fax +43 5 7997-596
office@proalpha.at

Wien

proALPHA Software Austria GmbH

Wienerbergstraße 11, Turm A
1100 Wien

Phone +43 5 7997-0
Fax +43 5 7997-597
office@proalpha.at

Poland
Gliwice

proALPHA Polska Sp. z o.o.

Bojkowska 37P
44-100 Gliwice

Phone +48 68 50 66 590
Fax +48 68 325 50 97
info@proalpha.pl

Warszawa

proALPHA Polska Sp. z o.o.

Adgar Park WestAl. Jerozolimskie 181B
02-222 Warszawa

Phone +48 68 50 66 500
Fax +48 68 325 50 97
info@proalpha.pl

Zielona Góra

proALPHA Polska Sp. z o.o.

ul. Dąbrowskiego 1
65-021 Zielona Góra

Phone +48 68 50 66 500
Fax +48 68 325 50 97
info@proalpha.pl

Switzerland
Münchenstein

proALPHA Schweiz AG

Jurastrasse 12
4142 Münchenstein

Phone +41 61 417 70 70

info@proalpha.ch

Rotkreuz

proALPHA Schweiz AG

Lettenstrasse 6c
6343 Rotkreuz

Phone +41 41 798 15 15

info@proalpha.ch

Thailand
Phuket

proALPHA Asia Co., Ltd.

58/49 Moo 10, Soi Anusorn, Chalong
83100 Phuket

Phone +66 0 76 381 755

Hungary
Budapest

proALPHA Software Kft.

Fehérvári út 84a
1119 Budapest

Phone +36 (1) 371 1560
Fax +36 (1) 371 1569
info.hu@proalpha.hu

USA
Nashua

proALPHA Software Corporation

20 Trafalgar Square, Suite 403
03063 Nashua

Phone +1 603-402-3877
Fax +1 603 417-3732
info@proalpha.us

Service & Support

Reliable Help Within Shortest Time

Do you have any questions or encountered any problems? proALPHA will be happy to help you! The easiest and fastest way for you to get support is to send a request by e-mail. The service team will immediately start to process your request and find a solution to your problem. Once we received your e-mail, one of our experts will get back to you.

AMERICAS

Mail: support-us@proalpha.com
Phone: +1 606 402 3877

EMEA

Mail: service@proalpha.com
Phone: +49 6374 800 331

APAC

Mail: support@proalpha.cn
Phone: +86 512 533088 28

Efficient Call Management by proALPHA

  • Important information accessible to all service employees in a central database
  • Remote maintenance allows quick identification of error cause
  • Processes geared to ITIL
  • Continuous optimization by evaluation of calls
proALPHA Service

Process and Service Standards in Compliance with ITIL

More than 1,800 companies are satisfied customers of proALPHA. We achieved this with our expertise, commitment and clearly structured IT service management in compliance with IT Infrastructure Library (ITIL).

Close to Our Customers

All calls are received at the headquarters of the proALPHA group, where the service team takes care of their processing. If expert knowledge is required to solve a problem, the service team cooperates with the respective department, which is either located at the headquarters or at one of the subsidiaries in Germany. Our customers benefit from project-specific information and in-depth knowledge of the standard software.

Service Hours

Monday to Thursday: 9 am - 5 pm

Closed on holidays.