Service & Support

Reliable Help Within Shortest Time

Do you have any questions or encountered any problems? proALPHA will be happy to help you! The easiest and fastest way for you to get support is to send a request by e-mail. The service team will immediately start to process your request and find a solution to your problem. Once we received your e-mail, one of our experts will get back to you.

Go to Service & Support

Please send your request to

You can also reach us by phone. Just dial

General issues: +49 (6374) 800-331
CA-Link: +49 (6374) 800-332
Human Resources: +49 (6374) 800-333
Accounting: +49 (6374) 800-350

Efficient Call Management by proALPHA

  • Important information accessible to all service employees in a central database
  • Remote maintenance allows quick identification of error cause
  • Processes geared to ITIL
  • Continuous optimization by evaluation of calls
proALPHA Service

Process and Service Standards in Compliance with ITIL

More than 1,800 companies are satisfied customers of proALPHA. We achieved this with our expertise, commitment and clearly structured IT service management in compliance with IT Infrastructure Library (ITIL).

Close to Our Customers

All calls are received at the headquarters of the proALPHA group, where the service team takes care of their processing. If expert knowledge is required to solve a problem, the service team cooperates with the respective department, which is either located at the headquarters or at one of the subsidiaries in Germany. Our customers benefit from project-specific information and in-depth knowledge of the standard software.

Service Hours

Monday through Thursday: 7 am – 6 pm
Friday: 7 am – 5 pm

The service office is closed on national holidays and on December 24 and 31.